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Soccer-Ball

The Only Way is Ethics

FIFA, the governing body for association football (soccer) needs to get to grips with the scandal that has engulfed the organisation in the last couple of weeks by cleaning up its act. We argue here that the only way is ethics. In recent years FIFA has been dogged by accusations of corruption, particularly the award…

Best Service Rubber Stamp Shows Great Customer Assistance

No second chance to create a first impression

There is no second chance to create a first impression. Over the Easter weekend my partner and I visited her family in Scotland. Driving up on the Thursday evening, we stayed at a hotel which is part of a chain close to Preston just off the M6. The room was clean, the staff very friendly…

hand drawing idea board of business strategy process

Can we go wrong with strategy?

I recently read an article in the Harvard Business Review entitled ‘Why Smart People Struggle with Strategy’ which made me think – as small business owners can we go wrong with strategy? The article suggests that smart people are more brittle in their thinking and lack the key characteristics of a good strategist – flexibility,…

Time To Learn Sign Shows Learning Or Studying Now

Seek first to understand

In his book The 7 Habits of Highly Effective People, Stephen R Covey’s 5th habit is to Seek first to understand then to be understood. Essentially you should listen intently with the objective of understanding. I spent twenty five years in commercial radio in the UK. I was trained to conduct a thorough fact find,…

Plan Word Shows Guidance Or Business Planning

To fail to plan is to plan to fail

As the old adage goes, ‘To fail to plan is to plan to fail’- and you don’t want to become a government statistic! There are many people setting up in business today who are fantastic at what they do – in fact they are just the sort of person a business owner would want working…