Privacy Policy

1. Who We Are

eBusiness Coaching is a business management consultancy and coaching practice operated by Paul McCartney. We are the data controller responsible for your personal information.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity data: first name, last name
• Contact data: email address, phone number
• Enquiry data: the content of messages sent via our contact form or email
• Booking data: appointment details when you book a diagnostic or coaching session via Calendly
• Payment data: transaction details processed by Stripe (we do not store card numbers)
• Usage data: IP address, browser type, pages visited, and time spent on site (collected via analytics tools)

We do not collect any special category personal data (such as health, ethnicity, or political opinions).

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide information about our services
• To arrange and deliver coaching sessions, workshops and programmes
• To process payments for services purchased
• To send relevant follow-up communications where you have consented
• To improve our website and understand how visitors use it
• To comply with legal and regulatory obligations

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

• Consent: where you have ticked a checkbox on our contact form or opted in to receive communications
• Contract: where processing is necessary to fulfil a coaching agreement or service you have purchased
• Legitimate interests: to respond to enquiries, improve our services, and maintain business records, where this does not override your rights
• Legal obligation: where processing is required to comply with applicable law

You may withdraw consent at any time by contacting us using the details in section 11.

5. Sharing Your Data

We do not sell or rent your personal data to third parties. We may share your data with the following trusted service providers strictly as necessary to deliver our services:

• Netlify — website hosting and form submission processing
• Calendly — appointment scheduling
• Stripe — secure payment processing
• Google Analytics / similar — anonymised website usage analytics

All third-party processors are required to handle your data in accordance with applicable data protection law. We will disclose your data to law enforcement or regulatory bodies if required by law.

6. Data Retention

We retain your personal data only for as long as necessary:

• Contact enquiries: up to 2 years from last contact
• Client coaching records: up to 6 years after the end of the coaching relationship (for legal and tax purposes)
• Payment records: 6 years in line with HMRC requirements
• Website analytics: as per the third-party provider's retention policy

After retention periods expire, your data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: ask us to correct inaccurate or incomplete data
• Right to erasure: request deletion of your data where there is no lawful reason for us to retain it
• Right to restrict processing: ask us to limit how we use your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at paul@ebusinesscoaching.co.uk. We will respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies

Our website may use cookies and similar tracking technologies to improve your experience and collect anonymised usage data. Cookies we may use include:

• Essential cookies: necessary for the website to function correctly
• Analytics cookies: help us understand how visitors interact with the site (e.g. Google Analytics)
• Third-party cookies: set by embedded tools such as Calendly

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. Third-Party Services & Links

Our website contains links to third-party websites and embeds tools such as Calendly and Stripe. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: